Cancellation and Refund Policy
Cancellation and Refund Policy
Last Updated: January 19, 2026
At Your Side Care is committed to providing flexible, reliable home management services. We understand that circumstances can change, and we've designed our cancellation and refund policy to be fair and transparent.
Consultation Cancellations
Free consultations may be cancelled or rescheduled at any time with no penalty. We simply ask that you provide us with as much notice as possible so we can accommodate other families.
Scheduled Service Cancellations
24-Hour Notice
If you need to cancel or reschedule a scheduled service visit, please provide at least 24 hours advance notice. Cancellations made with 24+ hours notice will not incur any fees.
Same-Day Cancellations
Cancellations made with less than 24 hours notice may be subject to a cancellation fee as outlined in your individual service agreement. We understand that emergencies happen and will work with you on a case-by-case basis.
How to Cancel
To cancel or reschedule a service visit, please contact us by:
- Phone: [Your Phone Number]
- Email: [Your Email]
Service Agreement Termination
Either party may terminate the ongoing service agreement with written notice as specified in your individual service agreement. We typically request 7-14 days notice to ensure a smooth transition.
Refund Policy
Service-Based Billing
At Your Side Care bills for services rendered. Payment is typically due after services are provided or according to the schedule outlined in your service agreement.
Prepaid Services
If you have prepaid for services that have not yet been rendered:
- Unused services cancelled with proper notice will be refunded in full
- Refunds will be processed within 7-10 business days
- Refunds will be issued to the original payment method
Service Quality Issues
Your satisfaction is our priority. If you are not satisfied with the quality of services provided, please contact us immediately. We will work with you to address concerns, which may include:
- Complimentary re-service
- Service credit
- Partial or full refund, depending on the circumstances
Weather and Emergency Cancellations
In the event of severe weather or emergency situations that prevent our team from safely providing services, we will contact you to reschedule at no charge.
No-Show Policy
If our team arrives for a scheduled visit and no one is home (and we were not notified in advance), this may be considered a completed visit and billed accordingly, as outlined in your service agreement.
Questions About This Policy
If you have questions about our cancellation and refund policy, please don't hesitate to reach out:
At Your Side Care
Phone: [Your Phone Number]
Email: [Your Email]
We're here to work with you and ensure our services meet your needs with flexibility and understanding.